Refund & Returns Policy

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Effective date: [DD Month YYYY] | Last updated: [DD Month YYYY]

We want you to be happy with every Mushrooms.lk order. Because our products are food items, our refund and returns process is designed with food safety and hygiene in mind.

1. Damaged or Incorrect Items

If your order arrives damaged, incorrect, or with a manufacturing defect, please contact us within [24 hours] of delivery via the Contact page, including a photo of the item and your order reference. We will arrange a replacement or refund once the issue is verified.

2. Non-Returnable Items

For hygiene and food-safety reasons, opened or partially consumed food products cannot be returned unless the issue relates to a defect, contamination, or an error on our part.

3. Refund Process

Once a return or refund is approved, we will process it within [X] business days.
Refunds for card/PayHere payments are returned to the original payment method.
Refunds for Cash on Delivery orders will be processed via [bank transfer / store credit – confirm your preferred method].

4. Order Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has been handed to our delivery partner, it can no longer be cancelled, but the Damaged/Incorrect Item process above will still apply if there is a problem on arrival.

5. Contact for Refunds

To request a refund or replacement, please use the Contact page or email us at [EMAIL ADDRESS] with your order number and a description of the issue.